We want you to feel confident purchasing Steady Ground. This policy explains how refunds work.
If you purchase the Steady Ground program and, within 30 days of your original purchase date, feel it isn't right for you, contact us at support@steadygroundco.com with your order details and we will issue a full refund to your original payment method. No lengthy justification is required.
Refund requests made after the 30-day window will be reviewed on a case-by-case basis but are not guaranteed. We encourage you to reach out as early as possible if you have concerns about the program.
If you believe you were charged in error, please contact us directly first — most billing issues can be resolved faster this way than through a bank dispute. Filing a chargeback without contacting us may delay resolution, since it involves your bank's independent review process.
If your purchase includes a recurring subscription or an additional add-on product, each is billed and refunded separately according to the terms disclosed at the time of that specific purchase. Canceling a subscription stops future charges but does not automatically refund past charges outside the guarantee window above.
For any billing question, reach us at support@steadygroundco.com.